Refund policy

Refund & Store Credit Policy

 

Thank you for shopping with Lady Bomb Merch LLC. If you are not completely satisfied, eligible merchandise may be returned for store credit only.


Returns


Return requests must be submitted within 14 days of delivery. Items must be unused, unworn, unaltered, and returned in their original packaging.


To request a return, email info@ladybombmerch.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.


Store Credit Only


Lady Bomb Merch does not issue cash refunds or refunds to the original payment method. Once an approved return is received and inspected, store credit will be issued for the eligible merchandise value.


Original shipping charges and return shipping costs are nonrefundable. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.


Nonreturnable Items


The following items are final sale and cannot be returned or exchanged:


  • Digital products and downloadable prayer journals
  • Personalized or customized merchandise
  • Clearance and final-sale items
  • Gift cards
  • Used, worn, altered, or damaged merchandise
  • Items returned after the 14-day return period


Preorders


Preorders may be canceled for store credit only before the order enters production or fulfillment. Once production or fulfillment begins, the preorder is final and cannot be canceled or returned unless the product arrives damaged, defective, or incorrect.


Estimated shipping dates are provided in good faith but may change because of production, customs, carrier, or supplier delays.


Lost, Stolen, or Missing Packages


Lady Bomb Merch is not responsible for packages that are lost or stolen after the shipping carrier marks them as delivered.


If your tracking information shows “delivered” but you have not received your package, please check with members of your household, neighbors, apartment management, and the shipping carrier. Customers may be required to submit a missing-package claim directly with the carrier.


If tracking has not updated or the package appears to be lost in transit, email info@ladybombmerch.com with your order number. Lady Bomb Merch will assist with opening a carrier investigation. A replacement or store credit may be issued after the shipping carrier officially confirms that the package was lost.


Customers are responsible for providing a complete and accurate shipping address. Orders delivered to an incorrect address provided at checkout are not eligible for replacement or store credit.


Damaged, Defective, or Incorrect Orders


Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, email info@ladybombmerch.com within 3 days of delivery.


Include your order number and clear photographs of the item, packaging, and shipping label. After reviewing the claim, Lady Bomb Merch may offer a replacement or store credit.


Exchanges


Direct exchanges are not guaranteed. Approved returns will receive store credit, which may be used to place a new order based on product availability.


Lady Bomb Merch LLC reserves the right to deny returns that do not meet the requirements of this policy.